Repairs and Maintenance
Type of repair
Resolving repairs
When you report a repair to us, if it is our responsibility, we will assess the urgency of the situation and allocate a priority to your repair.
- Emergency repairs: If there is a serious risk of immediate injury or major damage to your home. This includes repairs such as no water, total power failure, health and safety issues, burst internal pipes, gas leaks, or securing the lock on a main door.
- Urgent repairs: If the problem needs to be dealt with quickly, but it isn’t an emergency. This includes repairs such as faulty electrics, leaking pipes, blocked sewers or drains, leaking doors or windows or damaged roof tiles
- Routine repairs: If the problem is not an emergency or urgent, it will need a routine repair. Routine repairs include fixing things such as damaged plasterwork, broken floors or floor tiles, damaged kitchen fittings and work surfaces, faulty internal doors or frames or broken doors or windows.
Rentals
If you need a repair in your home, our in-house team – Our maintenance team, ensure you are up and running as soon as possible with no fuss meaning you can get on with your day.
Whether it is a leak, an adaptation, or an electrical fix, our professional and experienced engineers are high performing and provide great value for money.
Report a repair
You can report a repair online, choose an appointment time to suit you and even read our FAQs to help you diagnose. Simply request repairs by clicking the Contact Us form below.
* appointment times on selected repairs only.
